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LBPS

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121 complaints

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LBPS, Inc. is one of the largest national leading companies. LBPS uses leading technology and has a fully integrated loan servicing platform. LBPS offers different services to help customers to pay their mortgage. The company provides the Making Home Affordable program for modifying and refinancing mortgage. LBPS was the partner and has supported the government in its attempts to stabilize real estate market. LBPS offers many options to make mortgage payments such as payments by phone, mail, online, and even the installation which is coming back payments directly from the bank account and more. LBPS offers broad range of the personified services for their clients. Please try to contact LBPS Customer Service directly prior to posting any complaints on this site.

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Anonymous
LBPS - Lowered my FICO score by 80 points!

Well the person with whom I own my house with declared bankruptcy. During this bankruptcy, LBPS claims they sent the bankruptcy lawyer a notice that the escrow was to be increased...

#292330
Jan 26, 2012
7

Seterus ...
LBPS - Seterus..how about the CEO email or contact number

Trying to save 2 houses from these ididots. now have several thousands of dollars in attorney fees on both sides. They never sent me a servicer transfer letter so i made 2 payments...

#291888
Jan 25, 2012
31

Gotya
LBPS - SETERUS

Okay, so after losing my paperwork for a home modification several times I kept calling and finally they sent me a congratulations letter in October. The letter said do not send a...

#287580
Jan 09, 2012
245

Bankerz
LBPS - Mortgage industry class action lawsuit /vs seterus

For all of the people who visit this site for help from IBM,Lbps,Seterus or any other name they go by,it is here!!!! Finally a law firm has filed a class action suit against these ...

#284079
Dec 26, 2011
479

Anonymous
LBPS - Their web sight sucks won't let you pay bill

Seterus is very inconvenient when it comes to paying the bill. The web sight will not let you log on ever, don't know what the problem is. Could you please make it easier to pa...

#281566
Dec 14, 2011
219

Insuranc...
LBPS, QBE, Seterus, IBM LBPS lose docs

I am the president of an independent insurance agency in California.We work with a lo of banks and financial institutions due to the fact we insure over 100 homeowner associ...

#281487
Dec 14, 2011
386

Srg.22
LBPS - I have nothing to but fight no more

My first made a never not to sell my lone but the did when i was in a middle mod. to lbps. lbps to me we can't ect. they paper work. I had to start the mod. again by time we we...

#280789
Dec 11, 2011
221

Anonymous
LBPS - Early payment not properly applied

This is the third call that I have received about a "late payment" that was made and incorrectly applied to additional principal, instead of monthly mortgage payment and additional...

#279500
Dec 05, 2011
226

Neusa vaz
LBPS - Run way from Seterus!!!! fast as you can

No fim de junho 2011, falamos com Seterus,depois do Chase bank vender o nosso loan IBM,pedindo o Modification, eles falaram que sim, mas que teriamos que estar pelo menos de 1 a 2 ...

#279181
Dec 04, 2011
263

Oarthur1...
LBPS SUCKS!!! Not Paying my taxes!!!

The worse F*@king company on earth. Messing up my taxes and at times not even paying them. I just got a letter from my city tax department about an accelerated tax sale on my prope...

#277530
Nov 27, 2011
298

Anonymous
LBPS - CHARGED A LATE FEE WHEN I PAID EARLY

This is the third time that I have sent a payment in early along with the monthly coupon showing what payment I was making & Seterus has ignored the paperwork aplied my payment to ...

#277176
Nov 25, 2011
295

Lgvanhorn
LBPS - Seterus is the worst

Chase sold my mortgate to LBPS who became Seterus. They are without doubt the worst mortgage servicer in the country. I have been fighting with them for 11 months on a flood insur...

#273924
Nov 09, 2011
414

Anonymous
Another unhappy customer of LBPS/IBM or Seterus

Well, after 8 months of dealing with LBPS/IBM/Seterus or whatever they are calling themselves today. After they set the price for our short sale; today last minute dec...

#273542
Nov 07, 2011
467

Anonymous
LBPS a complete scam with Chase something should be done

My loan was sold to LBPS from Chase and all *** broke loose. I tryed to refine,Deed in lien of Foreclouser& shortsale.LPBS refused to work with me when i sent in paperwork they wo...

#273535
Nov 07, 2011
369

Anonymous
LBPS - IBM changed their name to Seterus??? maybe not completely...

We all know that IBM Lender Business Process Services, Inc. changed it's name to Seterus Inc. as far as the website and statements go but when I look at my credit report there is n...

#272842
Nov 04, 2011
528

Anonymous
LBPS - Seterus would not give me a modification

Reading all the complaints about seterus mine is the same. u talk to a different agent every time you call. no supervisors to talk to. each agent tell you a different story. i dont...

#268648
Oct 17, 2011
475

Anonymous
LBPS - Loan modification standard

I applied for loan modification, and I was refused, Seterus reason after all my financial hardship documents were presented, they said I have not missed any payment yet so they are...

#267394
Oct 11, 2011
474

Thegroov
LBPS - Illegal forebearance documentation/procedures

I lost my job several months ago but my wife was still working fulltime ; with our savings and freelance musician work for myself we were still too close to the financial edge so w...

#265993
Oct 04, 2011
610

Anonymous
LBPS - IBM - Seterus

I thought IBM LBPS was bad...now that it is now called Seterus it is even worse. They are charging $5 fee for online ON TIME payments! This is ridiculous and highly annoying give...

#265897
Oct 04, 2011
1003

Anonymous
LBPS/Seterus Scum of the Earth

Chase after going through bankruptcy sold the "servicing" of our home to LBPS now Seterus. Since both companies are collection agencies and LBPS has/had such a bad reputation ergo ...

#265444
Oct 01, 2011
865

Loudon08
LBPS - Horrible company

The company now is bought out by seturus or just changed names. They are rude unhelpful and every time we call we get a different answer and they will not let you speak to a super...

#265178
Sep 30, 2011
495

Anonymous
LBPS - Poor customers communication skilled

I think seterus is a scam comp.their employes, if any ,are *** and none educated.maybe illegal and making 4.50$ a hour.their executives living in a mansion.is all about money chase...

#265016
Sep 29, 2011
408

Anonymous
LBPS - Ibm sucked and now seterus is worst, you are never able to make a pymt on line and they charge you

Everyone of us should write to our congressmen, it would seem to be the charging of 5.00 would be illegal. We did not agree to this upon signing of loan docs.And what are they char...

#264388
Sep 26, 2011
560

Anonymous
LBPS - Seterus.com

Chase sold our mortgage to Ibps lending which shortly after changed thier name to Seterus. I prefer to make my payments online but have had an Aweful experience so far...not once s...

#264249
Sep 26, 2011
1025

Socal1
LBPS - Drafted payment twice and will not refund overdraft charged by my bank

LBPS has the absolute worst service of any provider I have seen. They have drafted my account 3 times in one month taking out the payment twice and causing me to incur overdraft ch...

#263589
Sep 22, 2011
494

Anonymous
LBPS - Can't get on the website to make a payment!!

This company is a mortgage servicer and they do a piss poor job at it and I only hope they sell my mortgage to someone that has half a brain.. Trying to get on their website with ...

#261940
Sep 14, 2011
502

Anonymous
LBPS - Complaint about seterus

I have the same problems with LBPS now called SETERUS. Probably they changed their name to get a new start because people are pissed with them. No human being answering phone cal...

#261930
Sep 14, 2011
1262

Anonymous
LBPS - READ

. Written by It doesn't matter... on September 14, 2011 Sadly I can't mention my name on this sight as I may lose my job over this. First off let me start out b...

#261830
Sep 14, 2011
1211

Anonymous
LBPS - Very poor customer service

I own several rental properties wherein the mortgages were sold to lbps about a yr ago.in my 20 yrs of dealin g with mortgage providers,i would have to say that lbps is the very wo...

#261563
Sep 12, 2011
355

Anonymous
LBPS - Unable to access website or phone to make a payment

Very aggitated that LBPS now known a Seterus is so unaccessible. First, if you are behind like I am (I owe two payments, their system will not let you make just one payment. You ha...

#261487
Sep 12, 2011
478
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Loans and Mortgages
Every time there is a need to borrow money person faces an option - to go to a mortgage broker or to work with a direct lender. Many people choose to work with mortgage brokers and direct lenders alike, depending on their individual situation and needs. A mortgage is a lien on a property/house that secures a loan and is paid in installments over a set period of time. The mortgage secures a person's promise that he/she will repay the borrowed money to buy a home. A person should be ready for a financial commitment that could last several decades. Mortgages come in many different shapes and sizes, each with its own advantages and disadvantages. It is vital to make sure that the right mortgage is selected, the one that is right for a person, his/her future plans, and his/her financial situation. Each borrower may choose among the following types of mortgage: fixed-rate mortgage, adjustable-rate mortgage, balloon/reset mortgage, reverse mortgage. A loan is a type of debt. A loan predetermines the redistribution of financial funds over a certain period of time, between the borrower and the lender. At first the borrower receives a certain amount of money from the lender. The borrowed sum is usually but not always paid back in regular installments, to the lender. As a rule, the service is offered at a cost, which is called an interest on the debt. Under the terms of the loan, a borrower may be subject to certain restrictions - loan covenants. Loans are offered by all the financial institutions, like banks and financial services companies.

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